What Quincy Homeowners Say About Top Hat Chimney
Reviews matter because a chimney is one of the few things in your house you can’t easily inspect yourself. You’re trusting someone to go up on your roof, look down your flue, and tell you the truth about what’s there. Wendell Pike has been doing exactly that in Quincy since 1999, and the reviews below reflect what happens when the sweep who shows up is the same person whose name is on the truck. Read what your neighbors in Wollaston, Merrymount, and Houghs Neck have to say.
Recent Reviews
“We bought a 1920s colonial in Quincy and had no idea when the chimney was last touched. Wendell came out, ran the camera down, and showed us the footage on the spot. There was second-degree creosote built up in the smoke chamber, but the flue tiles were still solid. He swept it, showed us the after footage, and told us we didn’t need a liner yet. That honesty alone earned our business for life.”
Danielle B., Wollaston
“Top Hat Chimney came to clean our fireplace before burning season. The technician was in uniform, background-checked, and gave me a real two-hour arrival window. He didn’t slip, he actually showed up early. The price he quoted on the phone was exactly what we paid, and he left the hearth cleaner than he found it. I’ve already recommended them to three people on my street.”
Heather G., Merrymount
“We had smoke backing up into the living room every time we lit a fire. Wendell found the problem in about ten minutes: a cracked flue tile near the top, plus a bird’s nest blocking the cap. He repaired the tile, installed a new cap with mesh, and showed me pictures of everything. The 90-Day Done Right Promise is real too. When a minor issue came up with the cap, one call brought him back the next day, no charge.”
Rosa M., Houghs Neck
“I called at 8:30 on a Sunday evening expecting a voicemail. A live person answered. That alone surprised me. Wendell booked the sweep for that Wednesday, arrived on time, and spent two hours on our chimney. He explained the difference between first-degree and third-degree creosote, showed me where we were on that scale, and gave us a plain-English recommendation. No upsell, no scare tactics.”
Imani H., Quincy Center
“We used Top Hat Chimney for a full cleaning before we sold our house. The buyer’s inspector flagged the chimney, so we needed documentation. Wendell provided a written report with camera footage, and the deal went through. He also pointed out that our crown was starting to crumble but said it could wait a season or two. Most companies would have pushed for an immediate repair. Not him.”
Danielle B., Montclair
“Our fireplace hadn’t been swept in years because we simply forgot about it. Wendell reminded us that chimneys break in the off-season too. He found a family of squirrels had moved into the flue over the summer. Removed the nest, swept the whole system, installed a proper cap with a screen, and applied a water repellent to the crown. He told us exactly what he was doing at each step and why.”
Heather G., Adams Shore
Why Customers Trust Us
These reviews reflect what happens when a company is locally owned, owner-operated, and built on a simple promise: if it’s not done right, one call brings Wendell back. That’s the 90-Day Done Right Promise, and it’s stamped on every job in writing. Customers trust Top Hat because the phone is answered by a live person twenty-four hours a day, seven days a week. They trust us because the price quoted before a tool comes off the truck is the price on the invoice. They trust us because every technician is background-checked and arrives in uniform. And they trust us because of what the camera shows. Wendell doesn’t tell you what your chimney needs without footage you can see for yourself. If a liner can wait, he says so. If a crown can wait, he says so. That’s the difference between a sweep who lives up the road and a franchise that rotated in last spring. Call (781) 277-4630 and ask for a free estimate. The camera footage and a plain-English verdict – every time, no exceptions.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Quincy since 1999.