Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

We started Top Hat Chimney in 1999, and from the first sweep we did in Quincy, the rule has been simple: if it isn’t done right, we come back and make it right. That’s not a slogan. It’s the 90-Day Done Right Promise, and we put it in writing on every single job. If your chimney sweep, repair, cap install, or liner work has a problem within 90 days, one call brings Wendell Pike and his crew back to your door at no additional cost. No fine print, no argument, no “we’ll see what we can do.” You call, we show up, we fix it. That promise has carried this company through 29 years of Quincy winters, and it isn’t going anywhere.

Call (781) 277-4630

What’s Covered

• Workmanship on every service we perform. Sweeps, repairs, cap and crown work, fireplace service, and full liner installs are backed by the 90-Day Done Right Promise in writing.
• Parts handling on brands you’ll actually recognize. We install and service DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield products, and we stand behind how they’re fitted and finished.
• Cleanup that leaves your house the way we found it. Drop cloths go down before the tools come out, and the sweep who shows up at your door is responsible for the state of your hearth when he leaves.
• On-time arrival with a real window. You get an actual time range, not “sometime between 8 and 5,” and if that window slips, the phone rings before you have to wonder where we are.
• Honest pricing before a single tool comes off the truck. The number you hear on the phone is the number on the invoice. If we find something mid-job, we stop, show you, and get your okay before another dollar is spent.
• A straight answer when the work can wait. If your chimney doesn’t need a repair, we tell you that. Wendell would rather lose a sale than sell you something your flue doesn’t need.

Our Satisfaction Promise

Here’s how it works if something isn’t right. You call (781) 277-4630, and a live person answers. Not a phone tree, not a voicemail box, not a call center three states away. You tell us what’s wrong. We schedule the return trip, and Wendell or one of his background-checked, uniformed crew members comes back to your home. We look at the work, we listen to what you’re seeing, and we make it right. If it was our mistake, it costs you nothing. The 90-Day Done Right Promise is stamped on every job ticket, so there’s no question about whether it applies. We’ve been fixing chimneys in Quincy since 1999, and we’ve stayed in business because the promise means something. Call us and ask anyone on your street.

Licensed & Insured Backing

Paperwork matters in this trade. We’re a licensed and insured chimney company with a published local address. Wendell Pike puts his name on the work, and he runs into you again on Saturday at the grocery store. That’s the real guarantee behind the guarantee. Insurance protects your home and our crew while we’re on the roof or in the firebox. Licensing means we answer to the state and the county, and we take that seriously. When you hire a chimney sweep in Quincy, you’re letting someone work on the part of your house that contains fire. Licensed and insured isn’t a marketing claim for us. It’s the floor, not the ceiling. The 90-Day Done Right Promise sits on top of that foundation, and every one of our standing offers, including $40 off any repair over $200, a free second opinion on any written estimate, no trip charge inside the county, and 10% off always for seniors and veterans, comes with it.

What About Manufacturer Warranties?

When we install a liner from DuraFlex or a cap from Gelco, the manufacturer has its own warranty on the product itself. Our job is to make sure the installation is done properly so that warranty means something. A liner warranty won’t help you if the installer cut corners. We don’t. We follow the manufacturer’s specs, use their components, and document the work with camera footage so you can see exactly what went into your flue. If a product ever fails because of the way it was put in, that’s on us under the 90-Day Done Right Promise. If it fails because of a manufacturing defect, we’ll help you get the manufacturer to honor their end. We never leave you holding the bag and a phone number to call alone.

Why This Matters in Quincy

Quincy chimneys deal with specific conditions. Salt air off the bay, freeze-thaw cycles every winter, and old masonry in neighborhoods like Wollaston, Merrymount, and West Quincy. Your flue doesn’t care how the fire looks. It cares how it breathes. A guarantee means more when the company behind it knows what your chimney is actually up against. We’ve swept chimneys in this city since before the Big Dig wrapped. We know which flues on which streets tend to collect creosote faster, which crowns fail after a few hard winters, and which older homes need a second look before the first fire of the season. The promise stands because the work is done by people who know this town. Wendell and his crew don’t just work here. They live here.

State the Claim. Ask for It in Writing.

Every Top Hat Chimney job ticket carries the 90-Day Done Right Promise in plain words. You don’t have to remember what was said on the phone or dig through a website. It’s on the paperwork you keep. If you’re comparing chimney companies in Quincy, ask the other guy what his warranty looks like in writing. Ask if a live person answers the phone when something goes wrong. Ask if the owner shows up to look at the work himself. We already know our answers. Call (781) 277-4630 any time, day or night. Wendell might pick up the phone himself. And if the work isn’t right, you’ll see him again at your door, not just at the grocery store.

Written by Wendell Pike, Owner at Top Hat Chimney, serving Quincy since 1999.